Terms & Conditions

Ordering

All orders placed with us must be accompanied with an initial deposit of 1/3 the total amount of the order. The balance is due upon completion of your order. All our furniture is built individually by hand, one order at a time, and shipped from our shops as "first quality." If you wish to return an order you have received because you are not satisfied with it for any reason we ask that you specify in a letter your reasons for wanting to return, or not accept delivery of furniture we have made for you. After we have received or picked up your furniture and inspected it to determine it is in the "original" condition it was when it left our shop, we will make every attempt to sell your it in our retail showroom and refund the full amount LESS shipping/pick-up costs and 10% of the total merchandise invoice.

We will send you an acknowledgement of your order and a receipt for your deposit. We will ask you to carefully read your acknowledgement, and if it is not as you ordered, sign and return the acknowledgement as having accepted the terms and conditions of you order as stated here and elsewhere.

If you decide to alter in any way or cancel a "special" order while it is being made, you will be charged for the time and material that has been used to that point of your project. We will not accept for return any "special" order unless we deem it may be resold by us at some future time.

 

PROMOTIONS AND OFFERS

"S. Timberlake" brand Shaker Furniture reproductions are built and sold exclusively by Timberlake and Company, Bethel, Maine. From time to time product "promotions" of S. Timberlake Shaker Furniture Reproductions are made by Timberlake and Company on the following websites: www.stimberlake.com , www.timberlakeandcompany.com, and www.shakerchairmakers.com . On occasion , several promotions or "offers" may be simutaneously offered. Timberlake and Company reserves the right to deny its customers from "combining" promotions (example: Mail order offer "Introductory Offer of 10% first order of Shaker Chairs" and "Featured Item of The Month" offers found on the www.stimberlake.com website) We will make every attempt to inform our customers of all "promotions" currently offered and to assist in ascertaining the promotion of greater value. Pricing on all promotions or offers are subject to change without notice and ALL promotions are date-sensitive. Please call 1-800-619-6681 for information on current promotions

Payment

You are required to make payment in full, including shipping and any additional packing charges prior to delivery if we are shipping from our shops in Bethel, Maine by UPS, FedEx Ground, or a freight carrier. If you are picking up your order, or have made arrangements for us to deliver your order to you, payment in full will be expected at that time. We accept VISA, MASTERCARD, MONEY ORDERS, AND a personal check. If you are paying by check, we will ship your order the day after your check has been authorized by the bank as being transacted.

Returns

A full refund will be issued for an item damaged in shipment if the damage is determined to have been caused by the shipping company. You must contact us immediately if you discover a damaged item. PLEASE TRY TO SAVE YOUR BOXES OR CRATING MATERIALS IF YOU NEED TO SEND SOMETHING BACK TO US AND FOR FILING DAMAGE CLAIMS.

All furniture is shipped as first quality and as ordered by you according to the information you have provided us. Because we work in the imperfect medium of wood, we cannot foresee or guarantee exactly what the wood will look like in terms of grain and how it will definitively accept a stain or paint. We will no longer accept returns of items we have stained or painted in colors and shades not described or ordered as our "standard stains."

We will accept for return any piece of furniture we have built that for one reason or another does not work properly for the use intended because of some unseen defect in the wood not apparent at the time it was readied for delivery and boxed for shipment.